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Cutting Ties...
it's a hard concept for me to accept...
a hard task for me to accomplish.
I called the 800-827-3338 phone number for
AOL help, and when you say the words "cancel my membership" you are directed rather quickly to a human voice. I spoke with Jimmy, who was very polite, and wanted to know if there was any way he could help me reconsider? And no, he was not aware that the journal part of AOL had included flashing ad's on our private paid for monthly journals. Could I please describe how I felt that could be enough to cancel my subscription to AOL. When I ran through my rant on AOL and it's lack of customer *SERVICE* Jimmy said that he was sorry I felt that way, but he could take care of the cancellation immediately. My AOL is officially ending on 12/3. I then called my cable company and was immediately connected to road runner for the same amount of money. I had been using Outlook Express for mail with my AOL for the past month or so, and prior to that used
AOL Communicator for 2 years. I normally use
Firefox for my browser as I like it better anyway. I can create an
AIM account for myself, and stay in contact with my AOL buddies that way. I joined
PLAXO last week in anticipation of notifying my buddies of address changes, so I think I have my bases covered for now.
Now to the sad part... I have been a member since August 1997 (I found out today the exact time). I have put up with their incompetence with support, their promises of changes, and their assurances of good things happening, and stayed because it was easier to stay than leave, or so I thought. They have neglected to address issues that I have raised with them, and always point the finger away from themselves. It's never them, never their problems, never their issues. I am no longer their problem or concern.
Just one more that left AOL,
Auntie Lyn
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